Comprehensive Club Training - Executing on Your Promise of Quality and Service
Regular price $11.99
Here are some of the factors that make training in private clubs so difficult:
- First, is the standalone nature of most clubs with limited resources and no economies of scale. Busy managers have little time and, in some cases lack the necessary skill set to design a comprehensive training curriculum for employees. Complicating this is the fact that operations span multiple business disciplines, including accounting, human resources, marketing, member relations, golf operations, food and beverage, aquatics, golf course maintenance, and other areas. Few managers have the detailed knowledge of all these disciplines to design the well-integrated systems, policies, and procedures that seamlessly cover all areas of the operation.
- The general manager and management staff have not formally defined the standards of quality and service they wish to provide their members. Without formal standards, how can they determine their training needs?