Club Benchmarking Resources (digital book)
H. James Harrington says, “Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”
Benchmarking, the act of measuring and analyzing operating performance, seeks to understand the patterns underlying a club’s operation. This book provides the rationale for and information on how you can establish an in-depth program of benchmarking in all areas of your operations.
150 page book in PDF format, sent digitally to your inbox within 48 hours, includes benchmarking spreadsheet.
If you prefer to buy a printed copy of this book, click here.