Continual Process Improvement - An Essential Discipline of Successful Clubs
Continual Process Improvement is a discipline found in most successful enterprises. It is done with the understanding that in a competitive marketplace what you do well today, may not be sufficient tomorrow. In a world where rapid change and innovation have become the norm, your club can only maintain its reputation for quality service by continually working to improve that service. In the words of members everywhere, “What have you done for me lately?”
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