Employee Empowerment - Transforming Your Club's Service
What are empowered employees and how can they help your club operation meet the expectations of your membership? In the simplest terms, empowered employees are viewed as full-fledged partners in your quest for high standards of quality and service. They are encouraged to think, act, and make decisions on their own based on guidelines defined by the club’s leadership.
16-page digital PDF copy sent to your mailbox within 48 hours of purchase.