Power of Employee Empowerment, The
“Without empowerment, an organization will never be a service leader,' says John Tschohl, President of the Service Quality Institute. "Empowerment is the most critical skill an employee can master and a company can drive in order to lure and keep customers." This book explains the concept of employee empowerment and what it takes to achieve it. A great training tool for managers at all levels and a perfect complement to Service-Based Leadership training.
27-page book in PDF format, sent digitally to your inbox within 48 hours.