Quality and Service in Private Clubs - What Every Manager Needs to Know
Service is a state of mind, defined and reinforced by a Club’s culture.
Consistent Service is a state of mind plus thorough organization and systemic training.
Remarkable Service is a state of mind plus organization and systemic training, with well-hired, trained, and empowered employees responding to accountable service-based leaders – all participating in a rigorous discipline of personalized service and continual product, service, and process improvement.
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