Quality and Service in Private Clubs - What Every Manager Needs to Know
Regular price $9.99
Service is a state of mind, defined and reinforced by a Club’s culture.
Consistent Service is a state of mind plus thorough organization and systemic training.
Remarkable Service is a state of mind plus organization and systemic training, with well-hired, trained, and empowered employees responding to accountable service-based leaders – all participating in a rigorous discipline of personalized service and continual product, service, and process improvement.
19-page digital PDF copy sent to your mailbox within 48 hours of purchase.