Report This - The Value of Reports in Private Clubs
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For the general manager, regular reporting of key information from department heads is the best way to monitor departmental performance with the least investment of time. Instead of personally digging into the details of the operation, the general manager can review periodic reports and benchmarks and focus time and attention on out-of-line parameters. Also, by putting the responsibility on the department heads to monitor and report key data, they are in the position of primary discovery, allowing them to formulate solutions or initiatives to correct operational deficiencies, as opposed to putting that burden on the general manager.
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