Ed Rehkopf
Service Recovery - Are Your Service Apologies at Risk?
Regular price
$6.99
Despite your best efforts to efficiently organize your operation and train employees, situations will inevitably arise when members are dissatisfied with service and/or products. Whether you feel the problem is legitimate or unwarranted is of no consequence. The member is not satisfied, and your only concern is changing the outcome by making a speedy and gracious recovery to his or her complete satisfaction.
6-page digital PDF copy sent to your mailbox within 48 hours of purchase.
