Service Recovery - Are Your Service Apologies at Risk
Ed Rehkopf

Service Recovery - Are Your Service Apologies at Risk

Regular price $4.99

Despite your best efforts to efficiently organize your operation and train employees, situations will inevitably arise when members are dissatisfied with service and/or products.  Whether you feel the problem is legitimate or unwarranted is of no consequence.  The member is not satisfied, and your only concern is changing the outcome by making a speedy and gracious recovery to his or her complete satisfaction.


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