Ed Rehkopf
Service the Ritz Carlton Way
Regular price
$7.99
I was impressed with the thoroughness of the Ritz Carlton systems; their training, treatment, and empowerment of their employees; and the degree to which everyone from the highest executive to the most recently hired line employee is dedicated to service – not just to their guests, but to each other in the performance of their duties. As one employee said, “I’ve never worked anyplace where I feel like I’m such an integral part of the team, where my ideas and input matter so much, and where I feel like I’m part of a big, caring family.”
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