The Club Operations Plan - A Legacy Contribution for Club Excellence
A club operations plan is the fully integrated and detailed description of the organizational structure, systems, and processes that enable the multiple operating departments of the club to deliver a seamless, consistent, and high-quality private club experience to its members. As author Jim Muehlhausen says, “The power of an operations plan is that you most likely do NOT understand your business systems at the beginning of the process, but you WILL understand them by the time you are done . . . Doing an operations plan will force you to refine and tighten your processes. It will also point out your ‘holes’.”
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