What I Expect from My Club Management Team (digital book)
Regardless of background, education, and work experience, your management team must know what you expect of them in all situations. To ensure consistency in the operation and how employees interact with members, managers must have a common understanding of the club's standards, policies, and procedures. This means you must communicate your requirements for: leadership, management disciplines, service standards, and performance
136-page book in PDF format, sent digitally to your inbox within 48 hours.
If you prefer a printed copy of this book, please click here.