Remarkable Service Infrastructure - An Overarching Plan for Club Excellence
Though every club is different in terms of facilities offered and the quality standards to meet the expectations of its membership, the underlying organizational systems and disciplines are the same. This article spells out the requirements and explains the necessary building blocks to achieve Remarkable Service levels. The program presented here is neither simple nor easy to implement – if so, Remarkable Service in private clubs would be a routine achievement. But, like any discipline of excellence, it can be achieved with a coherent plan, consistent focus, and the will to succeed.
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